Shipping policy

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Shipping Policy

Last Updated: 29-07-2026

Shipping Policy

Dark Frog TCG strives to process and dispatch all orders as quickly as possible. This Shipping Policy explains how orders are shipped, delivered, and handled after they leave our facility.

Company Information

Dark Frog TCG
Operated by Dark Frog Studios
Hofmark 258
1355 HV Almere
The Netherlands

Processing Times

Orders are generally processed within 1-3 business days after payment has been successfully received.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

Dispatch times are estimates only and are not guaranteed.

Shipping Methods

Dark Frog TCG primarily ships orders using PostNL.

Available shipping options and costs are displayed during checkout and may vary based on:

  • Destination
  • Parcel size and weight
  • Order value
  • Selected shipping method

Once an order has been dispatched, the customer will receive shipment confirmation where available.

Local Home Delivery

Dark Frog TCG offers local home delivery within Almere and Lelystad where available.

Eligibility, delivery fees, and available delivery windows are displayed during checkout.

The availability of local delivery may be changed or withdrawn at any time without notice.

If a delivery cannot be completed due to incorrect customer information or the customer's absence, additional delivery charges may apply.

Delivery Addresses

Customers are responsible for providing complete and accurate delivery information.

Dark Frog TCG is not responsible for delays, failed deliveries, or additional costs resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect postal codes
  • Failure to collect parcels from collection points

If an order is returned due to incorrect customer information, any additional shipping costs required for re-dispatch may be charged to the customer.

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Address Changes After Ordering
Once an order containing limited-allocation products, pre-orders, sealed trading card products, or collectible singles has shipped, address changes may not be possible. Customers are responsible for ensuring their shipping information is correct at the time of purchase. As we are aware, mistakes happen; please contact Dark Frog TCG as soon as possible.  

Delivery Times

All delivery times provided by Dark Frog TCG or by a shipping carrier are estimates only.

Dark Frog TCG cannot guarantee delivery dates or times.

We are not liable for delays caused by:

  • Customs authorities
  • Severe weather conditions
  • Public holidays
  • Carrier disruptions
  • Force majeure events
  • Other circumstances beyond our reasonable control

Lost, Delayed, or Damaged Shipments

If an order appears to be delayed, lost, or damaged during transit, customers should contact us as soon as possible.

Dark Frog TCG will cooperate with PostNL and other delivery partners in any investigation relating to lost or damaged shipments.

Replacement, compensation, or refunds will be handled in accordance with applicable Dutch law and the carrier's investigation procedures.

Collection Point Deliveries

Where supported by PostNL, customers may choose delivery to a collection point.

Customers are responsible for collecting their parcel within the time period specified by PostNL.

Parcels not collected within the collection period may be returned to Dark Frog TCG.

If a returned parcel must be re-shipped, additional shipping charges may apply.

Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect a parcel and it is returned to Dark Frog TCG, we reserve the right to deduct actual shipping and return costs incurred from any refund, to the extent permitted by applicable law.

If the customer wishes to receive the order again after return, additional shipping charges may apply.

Risk of Loss

Risk of loss or damage passes to the customer upon delivery of the order to the delivery address or designated collection location, except where mandatory consumer protection laws provide otherwise.

International Shipping

International shipping may be available for selected destinations.

Customers are solely responsible for any:

  • Customs duties
  • Import taxes
  • Clearance fees
  • Other governmental charges

Dark Frog TCG has no control over these charges and cannot predict their amount.

Contact

For shipping-related questions, please contact:

Dark Frog TCG
Hofmark 258
1355 HV Almere
The Netherlands

Email: info@darkfrogstudios.com