Refund policy
Return Policy
Last Updated: 29-07-2026
Product Condition Requirements
Products must be returned in the same condition in which they were received.
The customer may inspect a product only to the extent necessary to determine its nature, characteristics, and functioning, as would reasonably be permitted in a physical retail store.
The following may result in a reduction of the refund amount or refusal of the return where permitted by applicable law:
- The factory seal, shrink wrap, tamper-evident seal, or other original product seal has been broken, removed, or damaged.
- The product, including any cards, accessories, inserts, promotional items, or packaging supplied as part of the product, is missing or incomplete.
- The product shows signs of use, wear, bending, scratching, marking, staining, tearing, moisture damage, or other deterioration.
- The product has been altered, modified, re-packaged, or otherwise rendered unsuitable for resale as new.
- The product's retail packaging has been damaged beyond what is necessary to inspect the item.
For collectible trading card products, including but not limited to booster packs, booster boxes, collector products, preconstructed decks, bundles, and similar sealed products, opening or damaging the factory seal generally results in a substantial loss of resale value. In such cases, Dark Frog TCG reserves the right to reduce the refund amount to reflect the diminished value of the returned product or, where permitted by law, refuse the return.
Products returned in a condition that prevents resale as new may not qualify for a full refund.
Return Shipping Costs
The costs and risks associated with returning products are the customer's responsibility.
After your return is received and inspected, we will refund the purchase amount to the original payment method, unless otherwise agreed.
If you return the entire order, any standard shipping costs originally charged for delivery will also be refunded.
If only part of the order is returned, the original shipping costs will not be refunded.
If your order originally qualified for free shipping but falls below the free shipping threshold after returned items are deducted, we reserve the right to deduct the applicable shipping costs from the refund.
Trading Cards and Randomized Products
Individual trading cards, sealed booster packs, booster boxes, collection boxes, and other randomized products that have been opened, unsealed, tampered with, or otherwise altered after delivery may not be eligible for return where an applicable legal exception applies or where the product has suffered a loss in value due to handling beyond what is necessary to inspect it.
How to Return an Order
Including your order number or invoice number with the return shipment helps us process your return more quickly.
While it is not mandatory to notify us before returning a product, we strongly recommend contacting us first via our customer service channels.
Return Address
Dark Frog TCG
Hofmark 258
1355 HV Almere
Refunds
Once we have received and processed your return, the refund will be issued within 14 days.
Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
Home Delivery Orders
For customers who have selected home delivery in Almere or Lelystad, the same return conditions apply.
Returned products must be sent back to the return address above using a postal or parcel carrier. Personal collection or personal drop-off returns are not available.
Any home delivery fees paid at checkout are treated in the same manner as standard shipping costs under this return policy.
Failed Deliveries & Unclaimed Packages
If a package cannot be delivered and is returned to us by PostNL or another carrier, we may charge the actual shipping and return costs incurred.
If you still wish to receive the order after it has been returned to us, an additional shipment fee may apply.
Exceptions
The right of withdrawal does not apply to certain products, including:
- Gift cards and vouchers.
- Digital products, download codes, or products containing digital activation codes that have been revealed, redeemed, or activated.
- Custom-made or personalized products.
- Products that are not suitable for return once opened due to hygiene or other legal restrictions.
- Any other products excluded under applicable Dutch and European consumer protection laws.
We recommend carefully reviewing your order before completing your purchase.
Business Customers (B2B)
This return policy applies only to consumer purchases.
Orders placed by businesses, resellers, retailers, or other commercial entities are not covered by the statutory consumer right of withdrawal, unless otherwise agreed in writing.